If you have any questions about your order, please don't hesitate to contact us at hello@countrywyx.com. We're always happy to help! Our business hours are M-F | 9-4 CT. Check out our Contact Us page for more ways to get in touch.

Please do! We always value your feedback and absolutely love hearing your ideas. You can share your ideas with us at hello@countrywyx.com. Don't be shy! 🥰

We accept credit/debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay each of which is a 100% secure way to pay. Cash or checks are not accepted.

Wax: Each candle is hand-poured with a natural coconut-blend wax. This wax burns longer and cleaner while still being very fragrant whether lit or unlit.

Wicks: Each candle includes a natural cotton wick that is lead and zinc free.

Fragrances: Our fragrance oils are always phthalate-free making our candles safe for people and pets. 🐾

We design + hand-pour all of our candles in our studio just outside of Kearney, Nebraska.

We currently ship to the United States (lower 48) only. Please be aware that shipping candles is expensive compared to other online products due to their weight! All rates are discounted and calculated directly by the carriers. We will continue to work to offer you the best shipping rates available. Thank you for supporting small business! 💞

With the continued increases in shipping costs, we are unable to offer free shipping at this time.

We offer local meetup delivery for customers in the Kearney area.

We know it can be a real challenge to choose scents without being able to smell them first... but we've got you covered. If you order a candle or wax melt you don't absolutely love right out of the box, you can exchange the unburned item within 30 days of delivery. We want you to love your country-inspired candles as much as we do! 💖

Please refer to our Exchanges + Returns policy for more details.

No worries! We've got you covered. 💕 In the rare instance that something goes wrong with your order, we will make it right! Please email hello@countrywyx.com with your order number and picture + description of the issueand we'll send a replacement right away.

We take special care in packaging your items to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered order remains outside (on a porch or doorstep).